we get asked

We get asked a lot of questions as every project is different.

Here are a selection of the most common ones.

 

Have a question? ... please ask us!

 

Image Interiors Design Frequently Asked Questions

FAQs

Please click on the questions below to reveal the answers.

How big a job can you take on?

We can take on jobs ranging from routine maintenance to complete house or apartment renovations. We are realistic and if we consider the job too big for us we will say so.

Are you insured?

Yes. We are insured for £10 million employer's liability and £5 million public liability.

Can I get an estimate for my job?

Yes. We have set out how we work to show where budgetary and final estimate costs are discussed.

Will the project come in on budget?

Yes. This is of course subject to the fact that during the works being undertaken no additional work is requested and there are no changes from the original specification.

How do I book an appointment with you?

Contact Us! We aim to answer all contacts within 1 business day.

If I book an appointment will I have to wait in all day for you to arrive?

No. We will give you a specific time at which we aim to arrive. If we are running early or late we will contact you by phone.

Do you offer a warranty?

Yes. All the materials we use hold a warranty of one year from date of purchase. We further warranty the work we undertake, subject to use and our discretion, for 2 years.

How quickly can you start?

We find our lead time to start a job varies depending on the time of year, urgency of starting jobs for clients and availability of clients to discuss and develop their ideas. We will discuss your timescale when we meet. Why not give us a call?

Do you do painting and decorating?

Yes. We can paint and decorate individual rooms or complete houses. We will advise on special finishes depending on the type of room and the amount of passing 'traffic' to ensure durability and quality. In addition to painting we wallpaper and where walls are uneven use lining paper first. We will, of course, make good any cracks and gaps during room preparation.

Will you supply all the materials?

Yes.

Which makes of kitchen appliances and units do you supply?

All of them! We don't believe in limiting your choice so you are free to choose which ever you like dependant on your budget and preferences.

Which bathroom fixtures and fittings do you supply?

All of them! We don't believe in limiting your choice so you are free to choose which ever you like dependant on your budget and preferences.

Which accessories do you supply?

Accessories for your home are a very personal choice. We can make suggestions but the final decision is always yours. We will, of course, fit them for you.

Do you do general property maintenance work?

Yes. We undertake general property maintenance works such as electrical and building repairs. Please contact us to discuss.

Who will project mange the work?

Our Director, Darren Gladding will manage the work.

What are your working hours?

Our normal hours of business are Monday to Friday 8:30 am to 4:30 pm excluding Bank and Public Holidays.

Will you be on site every day?

Yes. Once we start a project we see it through to the end.

Will you protect out furniture?

Yes. We spend the first day removing curtains (arranging storage if required), laying down protective floor covering and covering furniture. On completion we put everything back together again; re-hang curtains and have a cleaner visit if required.

How will I choose materials?

We prefer you not to choose from a magazine. Our unique approach is to take you shopping to choose kitchens, bathroom, carpet, colours, appliances, etc. That way we have a shared vision of what the final outcome will look like. For more information see how we work.

Our apartment block has a noise 'curfew'. Are you familiar with this arrangement?

Yes. We work in buildings where this arrangement applies and we organise our work accordingly to avoid curfew hours.

Do you use NICEIC and Gas Safe registered tradespeople?

Yes. The tradespeople we use for specialist services all hold registrations necessary to undertake installation and maintenance work on both electrical and gas systems.

Will you dispose of waste materials environmentally?

Yes. We are responsible contractor and segregate all waste materials and employ regulated and licensed contractors for collection and disposal. Find out more about us.